Send onboarding alert when member SMS receives no reply
Send onboarding alert when member SMS receives no reply
Your SMS onboarding requests go unanswered, leaving new members unconfirmed and staff without reply context. The workflow notifies onboarding coordinators to follow up and finish setup within 24 hours.
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Overview
When onboarding SMS requests go unanswered, coordinators can't confirm start dates and members stall. This workflow surfaces non-replies to onboarding coordinators so they can follow up and finish setup within 24 hours.