Send on-duty DM for support channel messages today

Your support channel messages often lack an assigned owner, delaying triage and losing context for Tier 2. The workflow sends a DM with message link and date so triage starts same day.

Overview

When support messages arrive in a busy channel without an owner they often go untriaged; this routes message context directly to the on‑duty Tier 2 engineer as a DM so triage starts within minutes. It reduces response lag and helps meet SLAs same day.