Send on-call team alert when diagnosis is received for job
Send on-call team alert when diagnosis is received for job
You lose technician context when a job's diagnosis is recorded without a team alert, causing follow-up delays. The alert gives dispatchers immediate context so work is reassigned or scheduled same day.
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Overview
When diagnoses land in job records without a targeted alert, dispatchers lose critical context and appointments slip. This flow captures the event, resolves the right on‑call recipient, and delivers a message so dispatchers can reassign or schedule work within minutes.