Send on-call partner alerts and escalate to operations

Your on-call leads can go unacknowledged, leaving customers waiting. You get partner email/SMS alerts and timed escalations so requests are reassigned within fifteen minutes.

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Overview

When urgent on-call leads arrive, partners must be notified immediately and operations must know if nobody accepts them. This flow delivers partner email and SMS alerts and escalates unclaimed requests after a short wait, ensuring reassignment within fifteen minutes.