Send on-call case SMS and email alerts to partners
Send on-call case SMS and email alerts to partners
You get webhook reports for on-call cases with no partner routing or visibility, delaying assignments and follow-ups. This sends SMS to a configured partner list and emails coordinators for same-day assignment.
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Overview
On-call cases that arrive as raw webhook payloads often sit unassigned, creating churn and missed responses. This flow routes the case to a configured partner SMS list and emails coordinators so cases are claimed or closed the same day.