Send NPS survey texts to customer mobile numbers
Send NPS survey texts to customer mobile numbers
You receive webhook contacts with phone numbers but missing context, delaying NPS outreach and lowering response rates. Send SMS NPS invites and update contact records to capture feedback same day.
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Overview
Delayed NPS outreach lets dissatisfaction grow unnoticed and buries early warning signals. This flow sends SMS NPS invites and refreshes contact profiles within minutes of the event, giving CX leaders same-day feedback to prioritize recovery.