Send NPS notification to the assigned trainer and manager
Send NPS notification to the assigned trainer and manager
Your in-app NPS ratings often don't reach trainers, leaving low-scoring clients untriaged. This routes a focused alert to the trainer so they can follow up same day.
Overview
When NPS responses sit in analytics, trainers miss urgent feedback and at-risk clients go unaddressed. This flow delivers the score and comment to the assigned trainer and copies coordinators so issues are triaged within minutes and followed up same day.