Send new webchat request alerts to assigned support staff

Your webchat requests arrive untriaged, leaving support reps without visitor context or a clear owner. Automatically route alerts to assigned staff so they can respond within minutes.

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Overview

Untriaged webchat requests often leave reps scrambling and lose valuable context for follow-up. This flow routes each request as a direct alert to the assigned staff member so they can respond within minutes and preserve visitor context for same-day outreach.