Send new ticket alerts to correct team channel

Your inbound support tickets lack owner context, causing triage delays and SLA risk. The workflow routes tickets to the right team channel so owners see and act same day.

Overview

Manual ticket routing delays triage and raises SLA risk for enterprise placements; this routes incoming ticket webhooks to the correct team channel so owners see issues within minutes. That means faster assignment, clearer ownership, and fewer same‑day SLA escalations.