Send new support tickets to on-call Slack channel

New support tickets arrive without context, so on-call techs miss AV installation and warranty details. It posts ticket details to the on-call Slack channel so teams triage and resolve issues same day.

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Overview

Untriaged tickets leave field techs without crucial site or warranty context, causing slower resolutions and potential rework. This flow surfaces ticket context directly into your on-call Slack channel so technicians can triage faster and resolve urgent AV issues the same day.