Send new support case alerts to on-call teammates
Send new support case alerts to on-call teammates
When new support conversations arrive unanswered, your triage workflow stalls and urgent issues risk SLA breaches. The workflow delivers context to on-call agents so cases are triaged within minutes.
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Overview
New inbound conversations can stall triage and jeopardize response SLAs; this flow pushes a compact case summary to on-call agents immediately. That transformation reduces time-to-first-response and helps ensure cases are triaged within minutes.