Send negative review alerts to regional ops and marketing

You miss low-rated customer reviews added to your feedback sheet, delaying remediation and manager follow-up. Get immediate internal email alerts so issues are triaged the same day.

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Overview

Negative reviews captured in a shared feedback sheet can create firefighting and inconsistent responses across regions. This flow routes low-rated entries straight to regional managers and marketing ops so issues are triaged and acted on the same day, preserving reputation and reducing escalation.