Send monthly survey to selected active account contacts

You miss monthly NPS when account contacts have invalid emails, leaving CS and product teams blind to churn signals. It sends validated monthly surveys so you get fresh sentiment before planning.

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Overview

Move monthly NPS sampling off the ad hoc checklist and into a repeatable, engineering-maintained flow so sampling stays consistent. Deliver validated voice-of-customer each month to CS and product, enabling faster triage and planning ahead of the next roadmap cycle.