Send missed call alerts to clinical on-call team

Your missed-call notifications in a busy staff channel get buried, delaying patient callbacks and urgent follow-up. This routes alerts to on-call clinicians so callbacks begin within minutes.

Overview

Missed patient calls sitting in a busy notifications channel delay care and frustrate patients; routing those messages directly to the clinical on-call channel ensures faster triage and callbacks. With this flow, clinicians receive context-rich alerts and callbacks start within minutes, preserving SLAs and patient experience.