Send low-score alerts to channel stakeholders for review

You see sub-5 satisfaction scores in a busy team channel that leave reps without an owner or next steps. It alerts the right people so issues are triaged same day.

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Overview

When sub-5 satisfaction notes appear in a noisy channel, reps waste time hunting for context and follow-up slips. This routes low-score alerts to the right owners in-thread so issues are triaged same day and customer recovery can start immediately.