Send low-quality review alerts to supervisors and managers
Send low-quality review alerts to supervisors and managers
You get conversation reviews without supervisor context, leaving low scores untriaged and delaying agent coaching. Supervisors get targeted alerts so coaching starts same day.
Workflow preview:
Zap details:
Overview
Low-scoring conversation reviews often sit untriaged until managers discover patterns late, delaying coaching and risking quality decline. This workflow routes critical review alerts directly to the right supervisor so QA leads can triage and start coaching within the same business day.