Send low NPS feedback alerts to responsible staff

Your NPS feedback goes untriaged when staff aren't alerted, leaving negative patient reports unaddressed. Notify responsible staff immediately so issues are triaged and escalated within minutes.

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Overview

Low NPS submissions are recovery opportunities — not noise. This flow sends an immediate, contextual alert to the responsible staff so they can triage and escalate care quickly, reducing untriaged reports and shortening time-to-response within minutes.