Send low CSAT ratings to warning review channel

Your low CSAT ratings and comments can go unnoticed, leaving unhappy customers unreviewed and increasing churn risk. The workflow posts alerts so your CX leads can act fast, typically within minutes.

Overview

When dissatisfied customers leave low CSAT ratings, leadership needs immediate visibility to stop churn. This flow routes those ratings and comments straight to your review channel so managers can triage and respond within minutes, reducing unresolved cases ahead of weekly reviews.