Send live chat start alerts to team channel

Your reps miss context when live chats start with no alert in the team channel, delaying triage. It posts each chat start to the support channel so reps can act within seconds.

Overview

When live chats start silently, conversations can sit unacknowledged and frustrate customers. This flow posts each chat start into your support channel so coordinators and on-call agents see new chats within seconds and can respond faster.