Send live chat alerts to support channel immediately
Send live chat alerts to support channel immediately
Your live chat messages arrive untriaged, leaving agents without contact details for triage. Receive message text and visitor contact in your team channel so agents respond within minutes.
Overview
When live chats arrive unnoticed, your support reps lack context and response speed suffers. This sends full message text and visitor contact into your team channel so agents can triage and reply within minutes.