Send intake alerts to support and on-call staff

Your intake form submissions arrive without context, leaving support and on-call staff unable to triage callers quickly. They get formatted alerts and SMS so triage happens within minutes.

Overview

Intake without context slows triage and increases hold times — this flow delivers a readable summary to your intake inbox and an SMS to on-call staff. That means your triage team starts working within minutes and SLAs are less likely to lapse.