Send instant confirmation and create a support task
Send instant confirmation and create a support task
Incoming webhook requests lack a tracked ticket or outreach context, delaying agents. You'll send a confirmation message and create a support board item for same-day triage.
Overview
Stop leaving webhook requests unacknowledged: this flow sends an immediate confirmation to the customer and logs a support item for your agents. That means outreach happens within minutes and cases are triaged same day with full context.