Send initial reply and tag incoming support tickets

New support tickets arrive uncategorized, so your agents can’t prioritize or prepare accurate replies. Get categorized tickets and a polite first reply to customers within minutes.

Overview

When uncategorized tickets flood your queue, agents waste time triaging instead of resolving, which delays responses and risks SLA breaches. This flow classifies each ticket and posts a courteous first-reply so customers see acknowledgment within minutes and agents receive categorized work ready for faster resolution.