Send incoming SMS to triage channel with context

You get customer SMS without a linked project board record, so messages sit untriaged and lack owner context. The flow posts each SMS and lookup result to your triage channel so ops can act same day.

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Overview

Inbound SMS without context creates blind spots that slow incident response and frustrate customers. This flow delivers every message into your triage channel with lookup context so on-call engineers have what they need to resolve issues within minutes.