Send incoming external client emails to triage channel
Send incoming external client emails to triage channel
Your client and opposing counsel emails can be buried in inboxes, delaying case response and intake. The workflow routes those external messages to your triage channel so your team can act same day.
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Overview
Inbox noise lets critical client messages slip through, delaying case work and intake. Route external client and opposing counsel emails into a single triage channel so intake staff and attorneys see and act on correspondence the same day.