Send incoming customer SMS to on-call repair coordinator

Your customer SMS can sit on one number and go unanswered, stalling repair intake and appointment scheduling. Forward those messages to the on-call coordinator so customers hear back same day.

Overview

Missed inbound texts slow repair intake and frustrate customers; this flow forwards every customer SMS to a designated on-call coordinator so messages are triaged without manual steps. You’ll cut response time and ensure customers hear back same day.