Send incoming customer messages to your team channel
Send incoming customer messages to your team channel
Your public messaging inbox gets text inquiries that sit unseen, causing delayed responses and lost campaign engagement. The flow posts messages to your team channel so coordinators can reply same day.
Overview
Public text inquiries can sit unseen in a messaging inbox and slow campaign response. This flow surfaces those messages into a monitored team channel so social coordinators can triage and reply within hours, keeping engagement timely.