Send inbound SMS to team channel for triage
Send inbound SMS to team channel for triage
Your inbound SMS sit in a private inbox and leave frontline staff unaware of urgent requests. Messages post to your team channel so coordinators can respond within minutes.
Overview
Inbound texts often sit unread in a telephony inbox, delaying responses and frustrating customers. Route new SMS into your team channel so on-call coordinators see and triage messages within minutes.