Send inbound SMS notifications to renewal team channel

Unrouted renewal SMS messages leave your reps without borrower context and stall repayment or funding conversations. They land in your renewal channel so the team can triage and respond within minutes.

Overview

Borrower SMS can arrive without context and a delayed reply stalls renewals and funding. Route every incoming message into your renewal channel so specialists can triage and respond within minutes, protecting 24-hour approval windows and reducing follow-up lag.