Send immediate SMS, notify team, and log intake

Incoming consultation emails can sit unprocessed, leaving callers untriaged and lawyers without context. You get an SMS confirmation, internal alert, and logged intake so calls are handled same day.

Overview

When intake emails arrive without structure, callbacks get delayed and lawyers lose context. This flow parses incoming requests, sends an acknowledgement SMS within minutes, alerts the on-call lawyer, and logs the intake so calls are actioned same day.