Send ID verification email for flagged orders
Send ID verification email for flagged orders
Orders flagged high-risk block identity checks and stall fulfillment, increasing chargeback exposure. Request ID from customers and update their record so shipping proceeds same day.
Overview
Stop manual fraud follow-up slowing your fulfillment pipeline and reduce exposure to chargebacks by automatically requesting ID from customers when orders are flagged. The workflow personalizes the request, pauses processing briefly, and records the outreach so fulfillment can make same-day shipping decisions.