Send hourly ticket check reminders to support channel

Your flagged support ticket can sit unreviewed during business hours, delaying customer replies and SLA targets. It posts hourly reminders to your team channel so tickets get attention same day.

Overview

Idle or forgotten tickets create SLA risk and frustrate customers; this flow surfaces flagged tickets to your support channel hourly so someone sees and acts on them the same day. It makes ownership visible to managers and keeps response expectations on track.