Send hourly caller performance update to team channel

Hourly caller metrics trapped in spreadsheets leave supervisors without context for routing or coaching. Receive concise hourly summaries in your ops channel so issues are addressed within the hour.

Overview

When caller metrics live in spreadsheets, supervisors lack the live context needed to route and coach. Delivering concise hourly summaries into the ops channel gets metrics in front of supervisors within minutes, so issues are triaged during the same shift.