Send happiness score alerts to assigned support owners

Your incoming customer feedback webhooks often lack routing, so agents miss contextual scores and comments. You get immediate owner-directed alerts so issues and praise are addressed the same day.

Overview

Customer happiness scores are only useful when they reach the right owner with context; this flow converts incoming feedback into owner-directed alerts so reps and support ops can act. Expect owner notifications within minutes, enabling same-day praise acknowledgments and faster issue triage.