Send formatted mail-received notice to support inbox immediately
Send formatted mail-received notice to support inbox immediately
Your incoming customer emails and attachments are unchecked in inboxes, delaying triage. The workflow sends a standardized receipt with attachments so coordinators can act the same day.
Overview
When customer messages with attachments arrive, coordinators need immediate, consistent context to triage. This workflow delivers a standardized receipt email with formatted dates and original attachments so support coordinators can act the same day.