Send follow-up SMS to confirm pending customer enquiries
Send follow-up SMS to confirm pending customer enquiries
Your enquiry records lack quick customer confirmation, leaving many requests idle and blocking case resolution. Send a confirm-or-close SMS so agents resolve cases same day.
Overview
Unconfirmed enquiries pile up and slow your support queues; timely outreach closes the loop. This flow sends an immediate SMS and logs the result so program coordinators can resolve or escalate cases same day.