Send follow-up email and notify team for low NPS
Send follow-up email and notify team for low NPS
Your NPS responses often arrive without routing or context, so at-risk customers go untriaged and miss outreach. It delivers contextual Slack alerts and a follow-up email so CS can respond same day.
Overview
Negative NPS replies are early warning signs — if they don't hit a workflow, you miss the chance to retain customers. This flow posts context into your team channel and fires a templated outreach email so CS and sales ops can prioritize and contact detractors same day.