Send flagged inbound SMS alerts to operations inbox

Inbound texts about app or routing issues arrive untriaged, creating dispatch delays, missed pickups, and confused drivers. They get routed to operations for fast triage and response within minutes.

Workflow preview:

Zap details:

Overview

Inbound texts that mention app or routing problems can disrupt dispatch and frustrate riders; this routes those messages straight to operations for immediate attention. Dispatchers receive context-rich emails within minutes so they can triage and resolve issues before bookings are affected.