Send filtered website enquiries to local offices for triage

You receive website enquiry emails with mixed locations that block correct routing and leave listings untriaged. The workflow routes each enquiry to the right office so coordinators can act same day.

Workflow preview:

Zap details:

Overview

Manual forwarding of website enquiries creates delays and missed listings; this flow validates and routes each submission to the correct office so coordinators see it immediately. That change gets the right person the right context same day, reducing reassignments and follow-ups.