Send filtered customer inquiries to support team channel

Untriaged support emails about school licenses leave reps without context and stall handoffs. It posts cleaned message text and the thread link so ops get triage-ready alerts same day.

Workflow preview:

Zap details:

Overview

Untriaged inquiry emails slow response and create SLA risk; this flow converts qualifying support messages into focused ops-channel alerts. Your coordinators receive cleaned message content and a direct thread link so reps can triage and act the same day.