Send file request alerts to the support owner via DM
Send file request alerts to the support owner via DM
Your file-request emails lack context and attachments are missed, delaying ticket resolution and prompting repeat customer follow-up. Agents get a DM with links and user context so they can act same day.
Workflow preview:
Zap details:
Overview
When file-request uploads arrive by email, agents often lack context and tickets stall. This workflow surfaces those uploads as direct messages with links and user context, so support can triage and reply the same day.