Send FICA request SMS when onboarding moves phases
Send FICA request SMS when onboarding moves phases
Your onboarding cards arriving in the verification phase can leave applicants unaware of FICA requests and delay KYC completion. You’ll prompt customers via SMS so checks complete same day.
Overview
When onboarding moves into verification, customers frequently miss FICA requests and KYC stalls consume operations time. This flow automatically prompts customers by SMS so your onboarding and compliance teams see checks complete same day and reduce manual chase.