Send failed test notification to respondent and intake team
Send failed test notification to respondent and intake team
You get form responses showing failed carnitine tests that delay patient triage. It sends the failure notice to the respondent and intake team, delivering next-step guidance same day.
Overview
Missed failed-test notifications stall triage and increase follow-up time; this flow sends the patient-facing failure message immediately and BCCs intake coordinators. That ensures patients get next-step instructions same day and intake can prioritize outreach.