Send failed donation alerts to donor and staff

Your recurring donation attempts can fail without donor contact, creating unexpected gaps in monthly support. Notify donors and your billing and program staff so issues are resolved same day.

Overview

Failed recurring donations create unpredictable monthly gaps and force manual outreach. This flow immediately ties a failed charge to the donor record, notifies the supporter by email and timed SMS, and sends staff a copy for same-day recovery. You’ll reduce manual lookups and get actionable alerts within minutes to protect monthly revenue.