Send expert channel alert for newly assigned lead

You receive lead assignments without a clear expert alert, leaving inbound requests untriaged. This routes the request to the assigned expert and updates the record so coordinators can act same day.

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Overview

Unnotified lead assignments stall triage and slow response from specialists. This flow pushes a clear alert to the assigned expert, mirrors it for ops, and writes the message back to the record so coordinators can act same day or reroute if unanswered.