Send ETA notifications to customers and update order
Send ETA notifications to customers and update order
Your door orders missing ETA updates cause customer calls and delay pickup preparation. Customers get an ETA message and the order is noted before collection.
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Overview
When a delivery ETA is entered, customers and pickup staff need clear, consistent information to avoid calls and missed collections. This flow sends email (and optional SMS), formats the ETA for customers, and stamps the order with a notification so your team and customers are aligned within minutes of the update.