Send escalated ticket alerts to support review channel

Your escalation queue can leave senior engineers without context, delaying triage and risking SLA breaches. Posting summaries to a review channel aligns leaders for triage within minutes.

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Overview

When escalations land without consistent alerts, senior engineers spend time collecting context and triage stalls. This flow posts concise escalation summaries to your review channel so leaders can act within minutes, helping preserve SLAs and reduce time-to-response.