Send equipment reminders and welcome messages to renters
Send equipment reminders and welcome messages to renters
Your rental bookings lack customer context, so crews miss setup notes and return timing, causing late returns and extra calls. Customers get pickup and return instructions ahead of collection and one day before return.
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Overview
Missed setup notes and late returns create extra work and unhappy customers. This flow sends an immediate welcome plus a scheduled return reminder so customers know pickup and return timing, reducing late returns and last-minute prep within the rental window.