Send en route notifications and log customer outreach
Send en route notifications and log customer outreach
When en route webhooks lack outreach, your customers miss arrival notices and crews lose context. You receive immediate email or SMS outreach and a logged update, restoring visibility within minutes.
Overview
If customers don't get arrival notices, dispatch gets extra inbound calls and crews arrive without contextual confirmations. This flow sends email or SMS immediately when the job webhook arrives and logs the outreach to the job record, restoring same‑day visibility for dispatch and billing.