Send empathetic SMS replies and log inbound messages

You get sensitive SMS from families that need logging, contact lookup, and opt-out checks. The workflow delivers a warm reply or escalates for human review within minutes.

Overview

When families text your aftercare number, you need a timely, respectful reply plus a clear record for follow-up. This flow sends a warm SMS within minutes while logging context and surfacing complex threads for human follow-up within the same hour.